5.3.3.4

Description: 
Participating in national surveys to assess both resident and business satisfaction with government service delivery.
Lead Dept: 
FIN
Priority: 
5.3
Parent Commitment: 
5.3.3
Status: 
Fulfilled
Restructured COC: 
Priorities and Planning
Number: 
4
Deputy Minister Committee: 
Governance
Background Information: 

GOVERNANCE

Commitment 5.3.3 – We will improve collaboration for easier access to government programs and services online, including by:

Participating in national surveys to assess both resident and business satisfaction with government service delivery.

The Office of the Chief Information Officer (OCIO) is leading efforts to review the way information systems and services, including online services are coordinated, implemented, and managed. This is taking place through initiatives under the Service Innovation Strategy. The OCIO is working with all jurisdictions and the Government of Canada to ensure GNWT approaches for online digital identities align with the rest of the country. In addition, the OCIO works with departments to improve access to online services and to develop a realistic approach for a single integrated online portal to serve residents, businesses and visitors online.

Related Mandate Commitments

  • Commitment 5.3.1 – We will improve access to information and the protection of privacy by:  Creating a GNWT privacy framework and management programs, so that the privacy protections in the ATIPP Act are administered consistently and fairly.
  • Commitment 5.3.1 – We will improve access to information and the protection of privacy by:  Continuing to safeguard and improve the security and integrity of the information entrusted to government on behalf of residents, businesses and visitors.
  • Commitment 5.3.3 – We will improve collaboration for easier access to government programs and services online, including by: Aligning territorial approaches with pan-Canadian efforts to establish and use digital identities for online government.
  • Commitment 5.3.3 – We will improve collaboration for easier access to government programs and services online, including by: Creating a single integrated online portal for residents and businesses to securely transact with government.
  • Commitment 5.3.4 – We will maximize citizens’ ability to access government by using consistent approaches to social media, visual identity, and overall communications.
  • Commitment 5.3.5 – We will establish an Open Government Policy to enhance civic participation, increase the availability and accessibility of information about government activities, and explore new technologies for openness and accountability

For more information about this initiative, please contact the Department of Finance.