Access to government programs and services through Single Window Service Centres

In 2010, the Government of the Northwest Territories (GNWT) initiated a pilot project establishing Single Window Service Centres. Each office is staffed with a Government Service Officer, many of which, who speak an Aboriginal language and provide assistance to residents in small communities in accessing GNWT and Government of Canada programs and services.

In 2014, the Single Window Service Centre model was recognized for its innovative management and received the bronze medal for the Institute of Public Administration /Deloitte Public Sector Leadership Award. This model is unique to the Northwest Territories with its success being rooted in respecting the traditional and cultural needs of residents. Since the program was launched in 2010 it has grown across the Northwest Territories from 8 to 21 single window service centres.

Hours of Operation


Mon – Tues – Wed – Fri – 1:00pm – 5:00pm
Thursday afternoons – Elders Home Visits

Government Service Officers (GSOs)

For information on GNWT and Government of Canada programs and services, please contact your local Government Service Officer (below) for assistance:

Download mailing addresses for all Government Service Officers.

Community Government Service Officer Phone
Aklavik Shandel McLeod (867) 978-2285
Behchokǫ̀ Rabecca Rabesca (867) 392-6046
Colville Lake Ann Kochon-Orlias (867) 709-2047
Délı̨nę Irene Kodakin (867) 589-4910
Fort Providence Alayna Krutko (867) 699-3149
Fort Good Hope Celine Proctor  (867) 598-2179
Fort Liard Julie Capot Blanc (867) 770-2277
Fort McPherson Mary Rose Tetlichi (867) 952-2060
Fort Resolution Eddy McKay (867) 394-3017
Gamètı̀ Tina Apples (867) 997-3106
Jean Marie River Connie Villeneuve (867) 809-2077
Kátł’odeeche First Nation  Sharon Pekok (867) 874-6306
Łutselk’e Stella Desjarlais (867) 370-3386
Paulatuk Albert Ruben Sr. (867) 580-3068
Sachs Harbour Chelsey Elanik (867) 690-3812
Tsiigehtchic Maureen Cardinal-Clarke (867) 953-3726
Tuktoyaktuk Patricia Voudrach (867) 977-2097
Tulita Kimberly M. Stewart (867) 588-3002
Ulukhaktok (Holman) Adele (Marie) Alonak (867) 396-3084
Wekweètı̀ Carol Arrowmaker (867) 713-2600
Whatı̀ Elizabeth Romie (867) 573-3256
PDF icon SWSC Pamphlet438.21 KB