GOVERNANCE
Commitment 5.3.9 – We will develop and implement an effective communications plan to make residents aware of the mechanisms available to appeal government decisions.
The Department of Executive and Indigenous Affairs (EIA) is working with the Office of the Chief Information Officer to create and maintain an online directory that will provide Northwest Territories residents with links to information about all available processes to appeal government decisions or lodge a complaint to be heard (Milestone 1). The website will provide contact information to the appropriate government authority.
The launch of the website also includes the development (Milestone 2) and implementation of (Milestone 3) a communications plan to make NWT residents aware of all available processes to appeal government decisions or lodge a complaint.
Related Mandate Commitments:
- Commitment 5.3.3 – We will improve collaboration for easier access to government programs and services online, including by:
- Aligning territorial approaches with pan-Canadian efforts to establish and use digital identities for online government.
- Creating a single integrated online portal for residents and businesses to securely transact with government.
- Commitment 5.3.5 – We will establish an Open Government Policy to enhance civic participation, increase the availability and accessibility of information about government activities, and explore new technologies for openness and accountability.
- Commitment 5.3.11 – We will develop legislation within two years to establish an independent parliamentary office of the ombudsman.
For more information about this initiative, please contact the Department of Executive and Indigenous Affairs.