Governance 5.3.3:
We will improve collaboration for easier access to government programs and services online, including by: Increasing online accessibility to driver and motor vehicle services as well as commercial permitting services.
Status:
As of March 2017, the Northwest Territories (NWT) was the first jurisdiction in North America to have implemented the complete list of online Driver and Motor Vehicle services and is recognized as an industry leader. To date, INF has provided over 200,000 online services, including those that generate revenue and those that do not (e.g. reminders, scheduling), and services have grown in use by 72% from the previous year.
The Department of Infrastructure (INF) continues to expand motor vehicles services offered online, particularly for commercial vehicles. Commercial registration permits are now available online.
Next Steps:
INF will be implementing additional online services for both residents as well as organizations operating in the NWT. Residents will be able request an online accident report and make a personalized plate request. Organizations will also have access to commercial fleet management for self-managing tolling transponders for the Deh Cho Bridge.
Accomplishments to Date:
To date, online motor vehicle services offered by INF include:
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Email and SMS (text) notification reminders for driver examination appointments, expiring registrations, driver licence renewals, general identification card renewals, driver medicals, and commercial inspections;
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The option to renew, reprint, or cancel a vehicle registration;
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The option to book, reschedule, or cancel a driver examination;
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The option to print replacement documents including receipts, an NWT vehicle registration certificate, examination booking, commercial registration permit, single trip permit, and annual permit ;
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The option to request driver abstracts online; and
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The option to self-manage your online user account profile in order to authorize other users to use your account to process online requests on your behalf.
Background:
In 2013, INF replaced the "Motor Vehicle Information System", which provided the foundation to implement DOT's online driver and motor vehicle (DMV) services.
In the fall of 2014, INF implemented digital credentials for the online services thereby providing a standard and secure way to identify and authenticate online DMV users. Residents from 32 communities have now subscribed to online services and are obtaining services.
Links to Other Government Activities:
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NWT Transportation Strategy 2015-2040: Supports the strategic priority of embracing innovation to improve the way we do business by improving service delivery and modernizing transportation programs and policies.
For more information about this initiative, please contact the Department of Infrastructure.