Most GNWT offices will close during the holidays beginning on December 24, 2025 and will reopen for services on January 5, 2026.

In an emergency, call 9-1-1.

Education, Culture and Employment

Income Assistance Programs and Senior Home Heating Subsidy

Emergency number: 1-866-973-7252
Calls will not be monitored during weekends or statutory holidays.

Prince of Wales Northern Heritage Centre
Open statutory holidays, except Christmas and New Year's Day:

• December 25, 2025: Closed
• January 1, 2026: Closed

The NWT Archives reading room will be closed from December 24, 2025 and will reopen on January 5, 2026.

Services TNO

Services TNO will be closed from December 24, 2025 to January 5, 2026.

Environment and Climate Change

24-Hour Spill Report Line

867-920-8130

Wildlife Emergencies

A wildlife emergency is a situation with the potential to put public safety at risk.

Beaufort Delta: 867-678-0289

Dehcho: 867-695-7433

North Slave: 867-446-2073

Sahtu: 867-587-2422

South Slave: 867-872-0400

Wildlife Violation & Big Game Vehicle Collision

All regions: 1-866-762-2437

Executive and Indigenous Affairs

Government Services Officers (GSOs)/Single Window Service Centres

• Closed from December 24, 2025 to January 2, 2026. 
• In the event of an emergency please contact the Regional Director at 867-446-8007.

Integrated Service Delivery – Yellowknife (ISD-YK) Office

• Closed from December 24, 2025 to January 5, 2026.

Finance

Procurement Shared Services
All Procurement Shared Services locations will be closed from December 23, 2025 to January 1, 2026. During this time, emails, and phone calls will not be returned, including matters related to active procurements.

Financial & Employee Shared Services
All cashier desk locations and supplier payment processing will be closed from December 24, 2025 to January 2, 2026. During this time, emails, and phone calls will not be returned, including matters related to payments to suppliers.

Medical Travel and Relocations Support
Benefits Officers will be working regular hours (8:30 am-5:00 pm) on December 24, 29, 30, 31, 2025 and January 2, 2026 to support employee’s medical travel and relocations. Staff can be reached through email or the help desk.

North Slave & Yellowknife – Benefits_northslave@gov.nt.ca
South Slave & Dehcho – Benefits_southslave-dehcho@gov.nt.ca
Beaufort Delta & Sahtu – Benefits_beaufortdelta-sahtu@gov.nt.ca
Help Desk – hrhelpdesk@gov.nt.ca

For relocation support, contact Relocation_Assistance@gov.nt.ca
For emergencies after hours, call 1-844-367-9279

Health and Social Services

Call 8-1-1 for Non-Urgent Health Issues and Mental Health Supports
8-1-1 is a toll-free health information and advice phone service offered to NWT residents 24 hours a day, 7 days a week.

• Registered nurses available 24/7 to provide you with confidential advice and support.
• Registered nurses can provide general health advice, support for mental wellness and addictions recovery, or help you quit smoking or vaping.
• Dial 8-1-1, or toll-free 1-844-259-1793.
• If you are unsure if you need to visit a health clinic, 8-1-1  is a useful first step.
• Do not call 8-1-1 in an emergency.

Kids Help Phone: Text CONNECT to 686868 or call 1-800-668-6868

Health Canada Indigenous Peoples Hope for Wellness Help Line: 1-855-242-3310

Mental Wellness and Addictions Recovery

NWT Family Violence Shelter Network

Reporting Suspected Child Maltreatment and Neglect

Housing NWT

Housing NWT Headquarters and District Offices will be closed from December 24, 2025 and will reopen on January 5, 2026.

Public Housing Tenants can contact their Local Housing Organization at the emergency numbers below:

If you or someone you know does not have anywhere to stay and are in immediate need of shelter during the holidays, please see contact numbers for emergency shelters below:  

Industry, Tourism and Investment

Regional offices in Fort Simpson, Fort Smith, Hay River, Inuvik, Norman Wells and Yellowknife will be closed from December 24, 2025 to January 2, 2026.

The Mining Recorder’s Office and the Artisan Fur Shop will also be closed on these dates.

Infrastructure

Regional Office Phone Numbers
Beaufort Delta: 867-678-0791
Dehcho: 867-695-6798
North Slave: 867-873-7650, After hours: 867-920-2359
Sahtu: 867-678-5555
South Slave: 867-875-8078

Online Driver and Vehicle Services

Support for Online Driver and Vehicle Services will be unavailable beginning 4:30 pm on December 23, 2025 and will re-open at 8:30 am on January 5, 2026.

Hours for in-person services at local Driver and Vehicles Offices will vary depending on the community.

Visit Driver and Vehicle Offices for detailed hours of operation.

Highway Conditions

For current highway conditions, please visit Drive NWT.

Justice

For Victim Services assistance, contact the local program in your community.

If you are unable to contact your local Victim Services program over the holidays, please contact: 

Yellowknife Victim Services On-Call: 867-765-8811 (24/7)

Inuvik Victim Services After-Hours:  867-620-0821

If you are in immediate danger, contact your local RCMP or call 9-1-1.

Municipal and Community Affairs

Business and lottery licensing services will be unavailable between December 24, 2025 and January 5, 2026. During this time, emails and phone calls will not be returned.

9-1-1 Service

9-1-1 Service is not impacted by the holiday closure and continues as usual. If you are in an emergency, call 9-1-1.

Office of the Fire Marshall

Closed for regular operations from December 24, 2025 to January 5, 2026. The Office will still respond to urgent life safety matters as required during this time. To report a fire emergency, call 9-1-1 immediately.

MACA Pathfinders

Closed from December 24, 2025 to January 5, 2026. For urgent after-hours, call 867-445-3404.

Agencies

For information on holiday closures, visit:

• Aurora College

• Hay River Health & Social Services Authority

• Northwest Territories Liquor and Cannabis Commission

• Northwest Territories Power Corporation

• NWT Health and Social Services Authority

• Prosper NWT

• Tlicho Community Services Agency

• Workers' Safety and Compensation Commission